Executive Team

  • Christina Galanis - President and Chief Executive Officer
  • Christina Galanis

    President and Chief Executive Officer

    Christina Galanis is the President and CEO of HealthlinkNY a not for profit, 501c(3) QE (Qualified Entity) in New York State which began as Southern Tier HealthLink (STHL) in 2005 with Ms. Galanis as the Executive Director. 
     
    In 2014 Ms. Galanis identified the opportunity for a merger between STHL and the Hudson Valley based Health Information Exchange (HIE), Taconic Health Information Network and Community (THINC), and worked with both boards and staff to assess the strategic value of merging the two entities, resulting in the formation of HealthlinkNY in 2015. She is responsible for the overall administration, general management, business affairs, governance, as well as the growth and operations of HealthlinkNY.
     
    With over 30 staff members, operating out of two locations, HealthlinkNY provides innovative HIE services including a host of workflow enhancements and is actively involved in four Delivery System Reform Incentive Payment Programs (DSRIP) in New York State.  In addition, HealthlinkNY provides population health improvement support services, practice transformation services, clinical data, analytics, and meaningful use required services.
     
    Ms. Galanis possesses not only a full range of technical knowledge and capabilities, but also a deep knowledge of the policy considerations that support adoption and utilization of an HIE. Ms. Galanis has experience dealing with the dynamics of stakeholder and vendor participation in an exchange, extremely strong communication skills and an ability to champion the benefits of HIE to anyone who'll listen.
     
    Under her leadership HealthlinkNY has expanded to cover 13 counties in the Southern Tier, Catskills and Hudson Valley region, and experienced growth in participation of 68 percent in hospital participation and 28 percent in physician participation.
     
    Ms. Galanis is actively involved in the Business and Operations Council (BOC) of the New York eHealth Collaborative (NYeC) and a frequent contributor on issues relating to health information technology and transformation. With her service on multiple committees, Ms. Galanis is a champion for a unified healthcare system in which all providers and patients can be on the same page and complete medical records are available when and where they are needed. 
     
    Previously, Ms. Galanis worked for over ten years in web-based integration and communications systems in the healthcare industry. She continues to champion a patient-centered healthcare system in her current work as the President and CEO of HealthlinkNY the regional healthcare information organization for the Hudson Valley, Catskills, and Southern Tier of New York.
     

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  • Adam Hughes, MPH - Vice President, Operations and Community Development
  • Adam Hughes, MPH

    Vice President, Operations and Community Development

    Adam Hughes is the Vice President, Operations and Community Development. In this role, Adam directs, administers and coordinates the operations of the organization in support of administrative policies and strategic goals. Adam works collaboratively with HealthlinkNY staff to identify ways to maximize efficiencies within and across programs. His position also work to engage the community; develop the professional and personal capacity of staff; and identify opportunities for sustainability and growth.

    Adam has a range of public health experience in both urban and rural settings including: managing a Planned Parenthood Health Center in the Finger Lakes Region of New York, coordinating a Needle Exchange with the Boston Public Health Commission, as well as overseeing a comprehensive youth center for LGBT Youth of Color. Adam holds a Bachelor’s of Science in Human Services from Springfield College and earned a Master’s of Public Health concentrating in Health Policy and Management from Boston University.

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  • Brandi Devine - Chief of Staff
  • Brandi Devine

    Chief of Staff

    Brandi Devine is the Chief of Staff for HealthlinkNY. Brandi’s primary responsibility is working directly with the Chief Executive Officer/President of HealthlinkNY. The role supports the overall effectiveness and organization of the Office of the CEO/President and represents this office both internally and externally. Brandi strives to provide on-going support and collaboration with HIE participants.

    Brandi spent four years at East Stroudsburg University earning a Bachelor’s Degree in Communications Studies as well as a minor in Professional Media Writing. Her previous work is strongly based in broadcast media and public relations. Brandi comes to us from WBNG-TV Action News Binghamton as a news reporter/producer where she worked with the public and outside companies generating web and social media content.

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  • Paul M. Almy, PMP - Chief Technology Officer
  • Paul M. Almy, PMP

    Chief Technology Officer

    Paul M. Almy is HealthlinkNY’s Chief Technology Officer.  Paul has overall responsibility for integrating Hospitals and Practices into HealthlinkNY’s Health Information Exchange (HIE).  In addition, he manages the day to day operations and support of the HIE. He has a strong background in project management, software development and consulting.

    Paul received his Project Management Professional (PMP) certification in 2001 and holds a Master’s Degree in Computer Science from the National Technological University (NTU) in Fort Collins, Colorado.  While working for IBM, he was nominated and selected to the IBM Project Management Board in 2006.  As a  board member, he successfully mentored and interviewed candidates for IBM certification.  He held that position until his retirement in 2008.
     

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  • Staci Romeo, MBA - Controller
  • Staci Romeo, MBA

    Controller

    Staci Romeo is HealthlinkNY’s Controller, responsible for overseeing Compliance, HR and Finance functions for the organization.  The Compliance team coordinates internal and external efforts to ensure continued compliance with all SHIN-NY Policy Standards.  More than 20 different types of audits (some internal, some external) are conducted at varying intervals throughout each year.  She has lead the organization through two rounds of KPMG QE compliance audits, both of which resulted in 100% compliance ratings.  The Finance team handles A/P, A/R, budgeting, audit response and expense reimbursement vouchering.  Under her tenure the processing time for submitting monthly vouchers went from multiple months to less than 15 days.   She enjoys utilizing her past management experience in the manufacturing sector to institute process improvements and improve procedural documentation across the entire organization.

    Staci graduated from Binghamton University with a Bachelor of Science in Human Development as well as a MBA.  She returned to Binghamton University for a Lean Six Sigma Green belt.  Previously in her career Staci spent nearly 20 years in Industrial Management, for both Vail-Ballou Press in Kirkwood, NY and e-Systems Group in Conklin, NY.  

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Administrative Support

  • Umberto Putrino - Administrative Assistant
  • Umberto Putrino

    Administrative Assistant

    Umberto Putrino is the Administrative Assistant for HealthlinkNY’s western office. He is responsible for making sure the front office is run smoothly and efficiently through providing administrative support, excellent customer service, and a friendly face for all that visit the office.

    Umberto graduated from the State University of New York College at Oneonta with a bachelor’s degree in Mass Communication. He has previously served as the Administrative Assistant for the Broome County Executive.

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Account Management

  • Costanzo M. Feo - Senior Account Manager
  • Costanzo M. Feo

    Senior Account Manager

    Costanzo is one of the Senior Account Managers for HealthlinkNY. Costanzo works directly with community, providers and staff to facilitate integrating the Health Information Exchange (HIE) to new provider offices through consent collection, setup, user agreements, and training. Costanzo’s focus is to identify and engage new participants and foster positive long-term relationships by working with area medical practices to enhance HealthlinkNY’s HIE.

    Costanzo was previously employed by IBM where he had 20 years of management, information technology support, customer service, and software services experience. While at IBM Costanzo was an Account Delivery Manager where he managed professional services and IT consultants to build messaging, collaboration, and cloud solutions for enterprise clients. Costanzo has a Bachelor in Computer Science from Mount Saint Mary College as well as a Master’s of Science from Marist College. He has also received numerous customer service accolades.

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  • Irene Friday - Senior Account Manager
  • Irene Friday

    Senior Account Manager

    Irene Friday started in January 2015 with HealthlinkNY. Irene is one of the Senior Account Managers for HealthlinkNY, working with clinics and hospitals to enhance HealthlinkNY’s Health Information Exchange Service. She works directly with community providers and staff to assist with integrating new provider offices through consent collection, setup, user agreements and training.

    Friday has a strong background in project management and relationship management.  She comes to HealthlinkNY from INPEx (Institute for Non-Profit Excellence) where she was a Relationship Manager.  Irene’s responsibilities included marketing consulting, service delivery, and customer relationship management with large clients.  She created relationships between brands and cause partners through technology systems that enhanced brand positioning and reputation. She maintained databases, managed projects across departments, and helped to implement high impact strategies to target new business.  She has extensive experience managing multiple simultaneous projects.

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  • Jo Anne Potter - Account Manager
  • Jo Anne Potter

    Account Manager

    As an Account Manager for HealthlinkNY, Jo Anne Potter identifies and engages new Participants for the Health Information Exchange (HIE). She is responsible for training HealthlinkNY users and fostering positive long-term relationships with participants.  She works directly with providers and staff to train HealthlinkNY users on consent collection, setup, user agreements and training.  In this position, Jo Anne also collaborates with all departments within HealthlinkNY to coordinate the onboarding of all participants.

    Previously, Jo Anne worked for nineteen years at Lexis Nexis where she had experience in management, customer service, and returns processing.  While at Lexis Nexis, Jo Anne managed customer relationships, staffing, and schedules in fulfilling all legal print and CD products for new business orders. Jo Anne provided leadership by cross-departmental training that enhanced customer experience and improved operational efficiencies. She conducted a virtual training program with an offshore team that improved crediting customers' accounts by reducing turn times from 30 to 12 days of product receipt. 

    For the past four years Jo Anne was employed by United Way of Broome County where she cultivated and built relationships by meeting with businesses and organizations to discuss United Way of Broome County’s strategy for the community. She directly worked as part of the Resource Development team to raise over $2 million dollars in donations from workplace campaigns and individual donors. Jo Anne strived to establish and maintain positive relationships with the persons responsible for running workplace campaigns and identified and secured sponsorship funding from businesses for annual events and community impact initiatives. Jo Anne was also responsible for the development of online donor pledging portals for individual businesses and organizations, which included training and overall employee implementation.

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  • Krista Pierce - Account Manager
  • Krista Pierce

    Account Manager

    Krista Pierce is a Deployment Coordinator for HealthlinkNY. Krista’s main responsibilities are presenting training and education webinars to HealthlinkNY participants, providing participants support as needed and retraining participants annually. She is in charge of provisioning all HealthlinkNY user role accounts while ensuring HealthlinkNY is maintaining Qualified Entity (QE) compliance. Krista’s primary goal is to assist participants in reaching their participation goals of increased consent collection and utilization of the HIE.

    Krista was born and raised in the Binghamton area and in her free time enjoys spending time with her sons Amari and Julian. Krista has been working in the medical and dental fields for the past 10 years, which makes her a great asset to our team.

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  • Mark Perry, Pharm.D. - Account Manager
  • Mark Perry, Pharm.D.

    Account Manager

    As an Account Manager for HealthlinkNY, Mark Perry is responsible for identifying and engaging new Participants for the Health Information Exchange (HIE).  In addition, he is responsible for training HIE users and fostering positive long-term relationships with Participants.  In this position, Mark also collaborates with all departments within HealthlinkNY to coordinate the onboarding of all participants.

    Mark is a pharmacist with extensive pharmacy services knowledge, bringing management, administrative, drug information, and clinical experience to advance healthcare as a patient care provider in community and health-system settings.  Mark possesses a strong and diverse background in clinical pharmacy, interdisciplinary communication, and patient care.

    Prior to joining HealthlinkNY, Mark spent 7 years as a clinical pharmacist with UHS, 14 years as a pharmacist and manager at Wegmans, and has provided pharmacist consultant services.

    Mark has a Doctor of Pharmacy degree from Creighton University in Omaha, NE.  In addition, he has completed a one year post-graduate residency in Drug and Poison Information from the Medical University of South Carolina in Charleston.

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Contracts and Reporting

  • Noele Lynch - Manager of Contracts & Reporting, HR Liaison
  • Noele Lynch

    Manager of Contracts & Reporting, HR Liaison

    As the Manager of Contracts & Reporting and Human Resources Liaison for HealthlinkNY, Noele Lynch is responsible for coordinating core functions of the Programs and Services Division. She works under the direct supervision of the Senior Director of Programs/Regional Director of the Southern Tier to manage various forms of monthly organizational reporting, HIE Participant contracting, and HIE incentive program offerings. Noele also provides general administrative support for the Programs and Services department.

    Noele completed the Computerized Accounting program at Ridley-Lowell Business and Technical Institute and also earned her certification from the National Academy of Ambulance Coding. Her training and experience in accounts payable, payroll, reporting, and medical coding and billing provide her with a valuable and diverse skill set that makes her a valuable asset to the HealthlinkNY team as Programs Coordinator.

    Noele was born, raised, and currently lives in the Greater Binghamton Area. In her time off, Noele enjoys spending time with her husband and two teenage children.

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  • Anastasiya Shindyakova - Data Analyst
  • Anastasiya Shindyakova

    Data Analyst

    Anastasiya is the Data Analyst for HealthlinkNY, located in the western office. Her primary focus is maintaining the integrity and normalization of the HealthlinkNY database to ensure that all the relevant data is current and accurate. She provides assistance to the Director of Contracts and Reporting in addition to updating the HealthlinkNY database and monthly dashboard reporting. Anastasiya assists with eMPI, Consent Management, User Maintenance, and Provider Maintenance as needed. 

    Anastasiya graduated from Binghamton University’s School of Management with a Bachelor’s of Science in Accounting. Prior to that, she completed a degree from Broome Community College in Business Administration. In her spare time, Anastasiya enjoys reading books and drinking good coffee.

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Finance and Compliance

  • Karina Platt, MPH - Compliance and Privacy Officer
  • Karina Platt, MPH

    Compliance and Privacy Officer

    As the Compliance and Privacy Officer, Karina is responsible for ensuring that HealthlinkNY and the Participants who utilize the HIE database follow the privacy and operational requirements dictated by the NYS Department of Health, HIPAA, and other regulatory agencies. She must coordinate efforts across all departments to ensure that the entire organization remains compliant in general, and maintains DOH Qualified Entity status in particular.

    Karina graduated from Virginia Tech with a Bachelor of Science degree in Biological Sciences and again with a Master’s degree in Public Health. She has previous experience in the fields of program evaluation, quality assurance, performance improvement, and safety management. Karina comes to us from Bridgewater Center for Rehabilitation and Nursing where she was the Quality and Safety Coordinator, working to improve resident care and emergency management practices.

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  • Patricia Blackman - Finance Administrator
  • Patricia Blackman

    Finance Administrator

    Patricia Blackman is HealthlinkNY’s Finance Administrator.  Patricia holds an AAS Degree in Secretarial Science from Broome Community College.  She held many positions during her 30-year career with the IBM Corporation.  Currently she is part of HealthlinkNY’s Financial Team working closely with the Accountant and Controller to provide a variety of administrative and organizational services in support of Financial Operations.    

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  • Renee Case - Accountant & HR Liaison
  • Renee Case

    Accountant & HR Liaison

    Renee Case is HealthlinkNY’s accountant. She is responsible for all financial transactions in the general ledger, prepares monthly financial statements and assists the external auditing team that works on site during the auditing process.  

    Renee graduated from the State University of New York, College at Oswego with a Bachelor of Science in Accounting.  Renee has spent the last 10 years working in a Certified Public Accounting office, and prior to that approximately 8 years working in private corporate accounting positions. Renee's vast accounting experience makes her a huge asset for HealthlinkNY. 

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  • Suzanne Ferrieri - Audit Coordinator & Administrative Assistant
  • Suzanne Ferrieri

    Audit Coordinator & Administrative Assistant

    Suzanne Ferrieri is the Audit Coordinator and Administrative Assistant  for the Eastern Office.  Suzanne’s primary focus is the planning, organizing and implementing support services throughout multiple departments. She also works as the liaison for meetings and events throughout HealthlinkNY.

    Suzanne graduated from Berkeley Business School with a diploma in Microcomputer Accounting.  She held many positions during her 27-year career with IBM Corporation; she worked in the departments of Big Data & Analytics, Sales, Finance, Software, Education, and Marketing

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Innovation and Technology

  • Daniel Walker - Interface Engineer
  • Daniel Walker

    Interface Engineer

    Daniel Walker is HealthlinkNY’s Interface Engineer. Daniel is responsible for the design and development of applications and interfaces utilizing the Cloverleaf Integration Engine. In addition, he is responsible for developing test scripts and executing functional testing based on workflow and business requirements.

    Daniel received his Bachelor’s Degree in Information Science from SUNY Oswego in 2005. For the last 10+ years Daniel worked for United Health Services (UHS), as both an Information Analyst and a Systems Analyst. In his most recent role, he was responsible for systems integration and development utilizing the OPENLink Interface Engine. He has a strong technical background in systems integration, analysis and design, as well as an in-depth understanding of both the clinical and financial aspects of healthcare.

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  • Cory Ellsworth - Interface Specialist
  • Cory Ellsworth

    Interface Specialist

    Cory Ellsworth is a Interface Specialist for HealthlinkNY. He is responsible for maintaining the integrity and normalization of the HealthlinkNY database and RHIO Dashboard to ensure that all relevant data is current and accurate. Some of Cory’s other responsibilities include data management, data analysis, and interpretation of results. He strives to support the analytics, marketing, and technical teams when necessary. Cory studied Civil Engineering at Broome Community College.

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  • Debbie Mastronardi - IT Security Analyst
  • Debbie Mastronardi

    IT Security Analyst

     

     

     

     

     

     

     

     

     

     

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  • Brian Cooley - Project Coordinator
  • Brian Cooley

    Project Coordinator

    Brian Cooley is a Project Coordinator for HealthlinkNY. He coordinates the technical side of bringing up each interface as each facility comes online. He acts as a liaison between the project director(s), the project team,  multiple health systems, multiple physician practices, vendors, and interfaces with clients at all levels. Brian is also heavily involved in testing and Quality Control of the interfaces.

    Brian has an Associate’s degree in Electronics from DeVry Institute of Technology in Phoenix, AZ. He has 25 years of experience in high tech manufacturing working as a test engineer, Calibration Department Manager, and Test Department Manager for leading local manufacturing companies such as Matco Electronics group, Harvard Custom Manufacturing, and Ametek Aerospace.

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  • McDaniel Smith - Project Coordinator
  • McDaniel Smith

    Project Coordinator

    McDaniel Smith is a Project Coordinator for HealthlinkNY. McDaniel coordinates and facilitates the implementation of assigned projects using resources from various project teams, IT departments, clinicians, and vendor implementation teams.  McDaniel acts as a liaison between the project directors, project team, health systems, physician practices, vendors, and interfaces with clients at all levels.

    McDaniel holds a Bachelor of Arts degree in Chemistry from North Carolina State University. He started out as a communications and information systems officer in the U.S. Air Force.  After serving nine years on active duty, he spent seven years working in the project management field for various Department of Defense contractors.
     

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  • Ronald J. Dwornik, MBA - Project Coordintor
  • Ronald J. Dwornik, MBA

    Project Coordintor

    Ronald Dwornik is a Project Coordinator for HealthlinkNY. Ronald coordinates and facilitates the implementation of assigned projects using resources from various project teams, IT departments, clinicians, and vendor implementation teams.  Ronald acts as a liaison between the project directors, project team, health systems, physician practices, vendors, and interfaces with clients at all levels.

    Prior to joining HealthlinkNY Ronald spent five years as a healthcare management consultant with Central New York Medical Support Services (CNYMSS). His recent accomplishments include coordinating the successful implementation of Patient Centered Medical Home (PCMH) standards, collaborating with office staff to improve workflow efficiencies and acting as interim Practice Manager for two medical practices. Ronald graduated from Binghamton University with a Bachelor of Science degree from the School of Education and Human Development and an MBA from the School of Management.

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  • Staci Molyneaux - Programs Coordinator, Special Projects
  • Staci Molyneaux

    Programs Coordinator, Special Projects

    Staci Molyneaux is the Programs Coordinator of Special Projects for HealthlinkNY, working with end users to enhance HealthlinkNY’s Health Information Exchange services. She works directly with community providers and staff and serves as a technical liaison for HealthlinkNY to find ways to better display information for ease of use, workflow, functionality and simple access.  Staci also works with organizations to evaluate and plan the best way to integrate their patients records to the HealthlinkNY regional health information exchange that will help them meet their many organizational needs and improve patient care.

    Staci graduated from SUNY Morrisville and has held various positions at United Health Services (UHS).  Her first assignment was in Community Relations where she gained a great knowledge of UHS site locations and staff.  Staci also worked on a nursing unit for several years and has an in-depth understanding of healthcare practice. She transferred to Southern Tier Healthlink from the UHS Clinical Systems Department where she was an integral part of building and maintaining many of UHS's current systems, including NextGen and the new Soarian project.
     

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  • Christina Anastos - Customer Support EMPI Coordinator
  • Christina Anastos

    Customer Support EMPI Coordinator

    Christina Anastos is the Customer Support EMPI Coordinator for HealthlinkNY, providing IT support for the HealthlinkNY staff, maintaining HealthlinkNY workstations, and sits on the HealthlinkNY Website Committee. Christina coordinates multiple internal and external databases to ensure proper patient record consolidation within the HealthlinkNY Health Information Exchange (HIE). She analyzes system configuration and behavior responding to potential errors and improvements. Christina also provides technical support for HealthlinkNY video productions and acts as a mentor to staff and students in Second Life.


    Christina has prior work experience with EFX Internet, where she worked on website development. She graduated from the Networking and Technical Support program at Ridley Lowell in 2002.
     

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  • Michael Kane - Help Desk Specialist
  • Michael Kane

    Help Desk Specialist

    Michael Kane is a Help Desk Specialist for HealthlinkNY. He is responsible for providing Level 1 and 2 Help Desk support, assisting with setting up QE Participants using Dial Tone Services, and working with QE Participants to maintain the Master Patient Index (MPI) database. Michael’s other main duties are to maintain, verify, and validate inventories of Implemented Computer Systems and Networks as well as oversee consent entry/management.

    Michael has studied and been working in the IT field for several years. Previously Michael worked as an IT specialist as well as in various sales/customer solutions based roles. In his spare time Michael enjoys photography. 

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  • Rebecca Palombo - Help Desk Specialist
  • Rebecca Palombo

    Help Desk Specialist

    Rebecca Palombo is a Help Desk Specialist for HealthlinkNY.  She is responsible for providing level 1 and 2 help desk support, assisting with setting up QE Participants using Dial Tone Services, and working with QE Participants to maintain the Master Patient Index (MPI) database. Rebecca’s other main focus is to maintain, verify and validate inventories of Implemented Computer Systems and Networks as well as oversee consent entry/management.

    Rebecca is a graduate from SUNY Broome with a degree in Health Information Technology (HIT). She had the opportunity to intern at HealthlinkNY in spring of 2016 as part of her clinical practicum requirements. A couple of months later she interviewed and officially joined the HealthlinkNY Help Desk team. In her spare time, Rebecca enjoys spending time with her family.

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Marketing and Client Relations

  • Emma Steed - Director of Marketing and Client Relations
  • Emma Steed

    Director of Marketing and Client Relations

    Emma Steed is HealthlinkNY’s Director of Marketing and Client Relations. Emma is in charge of overall marketing and strategic planning programs, and corporate communications. Emma’s primary focus is facilitating client development, assisting in the creation of training material, creating content for the website, promoting the patient engagement through use of the patient portal, and increasing community awareness of HealthlinkNY through events and social media.

    Emma graduated from West Chester University of Pennsylvania with a degree in Early Grades Education and a concentration in Studio Art. She was previously was teaching both school and painting in Greater Philadelphia area. 

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Regional Health Improvement

  • Phillip A. Ginter, LMSW, MPA - Director of Community Initiatives
  • Phillip A. Ginter, LMSW, MPA

    Director of Community Initiatives

    Phillip Ginter is the Director of Community Initiatives. Phillip provides supervision and support to staff and subcontractors working for the HealthlinkNY Community Network in the Hudson Valley and Southern Tier.  Branded under the 'HealthlinkNY Community Network' the two projects are part of the New York State Department of Health Population Health Improvement Program.  Through this project, Phillip supports project staff and subcontractors in the identification of health disparities and engagement of a broad range of stakeholders to all work together to develop strategies designed to promote the triple aim of better care, better population health, and lower health care costs.  For more information on  HealthlinkNY’s Population Health Improvement Programs click on “Community” on our homepage.

    Phillip brings his experience working with a broad range of populations including runaway and homeless youth, formerly incarcerated individuals, veterans, homeless adults and families, and children in the child welfare system to his work of eliminating health disparities in the region.  A lifelong resident of Broome County, Phillip has been committed to improving opportunities for everyone. Phillip has served as a Mayoral Appointee to the City of Binghamton Community Development Advisory Committee, was a member of the Broome County Youth Bureau Advisory Committee, as well as served on various other local planning groups and coalitions.  Prior to joining HealthlinkNY, Phillip worked at United Way of Broome County where his focus was on community engagement, planning, and development of collective impact strategies.  Phillip holds a Bachelor’s Degree in Sociology from Houghton College and Master’s Degrees in Social Work and Public Administration from Marywood University.

     

     

     

     

     

     

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  • Jessica Krohn - Southern Tier Program Manager
  • Jessica Krohn

    Southern Tier Program Manager

    Jessica Krohn, a licensed social worker and Central New York native, is the HealthlinkNY Community Network Program Manager for the Southern Tier also known as the Population Health Improvement Program (PHIP). Jessica is responsible for providing regional convening, capacity building and data services as well as providing coordination and oversight of the implementation of the Southern Tier PHIP. She works to ensure the successful implementation of regional initiatives that seek to address health disparities, the New York State Prevention Agenda, primary care transformation, and health care workforce development.

    Jessica holds an associate’s degree in Liberal Arts Social Sciences from Tompkins Cortland Community College and later graduated from Binghamton University with a Bachelor of Science in Human Development.  Jessica earned a Master’s of Social Work concentrating on Community Organization and Policy Administration from Syracuse University.  Her work experience has been within the catchment area of the Southern Tier.  Previously, Jessica has worked with individuals living with physical or mental disabilities in residential settings in Tompkins County.  She provided case management services within the child welfare system of Broome and Tioga counties.  She administered a housing program for those living with HIV/AIDS across a six county region.  Prior to her role at HealthlinkNY, Jessica served an integral role in enhancing Binghamton University’s sexual and interpersonal violence prevention and response efforts. She remains active in her community, serving on various boards and coalitions

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  • Victoria Reid - Hudson Valley Program Manager
  • Victoria Reid

    Hudson Valley Program Manager

    Victoria Reid is the Hudson Valley Program Manager for the Community Network which administers the NYS DOH Population Health Improvement Program (PHIP) grant. Victoria is responsible for the implementation of the Hudson Valley PHIP, providing regional convening, capacity building, and data services. She works to ensure the successful implementation of regional initiatives that seek to address health disparities, the New York State Prevention Agenda, primary care transformation and health care workforce development.

    Victoria is familiar with PHIP, previously working as the Chenango County PHIP Coordinator in the Southern Tier. Victoria holds a Bachelors of Arts in Sociology from Moravian College and earned a Master’s of Social Work concentrating on Community Organization and Policy Administration from the University of Southern California. She was born and raised in the Hudson Valley and is happy to come back to work in her home region. 

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  • Renita Malone - PHIP Administrative Assistant
  • Renita Malone

    PHIP Administrative Assistant

    My name is Renita Malone.  I have recently returned back home to New York after spending five years in Memphis, TN caring for my mother, the love of my life.  There I served as a Deputy Court Clerk with Shelby County Government's Circuit Court.

    My career in office administration has afforded me over 25 years of experience and spans from front desk reception to providing executive assistance and office management to various companies. I have been employed in both the private industry and government. 

    I love people, words, laughter, music, organization, and innovation. I have also recently returned to school and am actively pursuing my degree in Business Administration (Management) – something that I put to the wayside for too long.   

    I am very excited about being part of the HealthlinkNY team and ready to become a wealth of knowledge for our company by contributing all the skills that God has bestowed on me to help grow the company.

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Training and Development

  • Kristy Aton - Manager of Training and Development
  • Kristy Aton

    Manager of Training and Development

    Kristy Aton is the Manager of Training and Development for HealthlinkNY's Western Office, Kristy’s focus is to identify and engage new participants and foster positive long-term relationships by working with area medical practices to enhance HealthlinkNY’s Health Information Exchange (HIE). She works directly with providers and staff to assist in the integration and training associated with access to the HealthlinkNY HIE. Kristy strives to maintain a strong focus on continuing education with both patients and providers ensuring full and complete compliance through on-boarding processes. Kristy conducts and supervises training and development for employees within HealthlinkNY. She is responsible for evaluating and enhancing the current on-boarding structure for all new hires, including customizing on-boarding plans for all roles and levels on the team.  

    Kristy attended SUNY Broome focusing in Health Sciences. She previously worked for United Health Services (UHS), where her work was strongly focused on inpatient acute care and behavioral health. Kristy has a strong background and understanding of medical compliance and patient advocacy. Kristy emphasis is to advance healthcare value and integrate care by providing information and education to participants and patients.  

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  • Debra Maietta - Deployment Coordinator
  • Debra Maietta

    Deployment Coordinator

    Debra Maietta is a Deployment Coordinator for HealthlinkNY. Debra’s Primary focus is presenting training and education for our participants. She will also provide ongoing support to all participants by assisting them in meeting their utilization goals. Debra’s passion is to engage and empower the health care community to improve the delivery of healthcare to its community members.

    Debra previously worked in public education where she assisted teachers to integrate technology into their classrooms. She graduated from Marist College with a BS in Organizational Leadership and Communications. Debra enjoys volunteering for various organizations in her community. Debra spends all over her free time with her husband and three daughters. 

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  • Laura Ciaccio - Deployment Coordinator
  • Laura Ciaccio

    Deployment Coordinator

    Laura Ciaccio is a Deployment Coordinator for HealthlinkNY. Laura’s primary responsibilities include running training and education webinars and talks for HealthlinkNY participants, providing participants support as needed and organizing participants annual retraining. Laura also collaborates with all departments within HealthlinkNY to coordinate the onboarding of all participants.

    Laura graduated from SUNY Stony Brook University with a BS in Health Science. She has also earned her MSc in Global Health from Brighton and Sussex Medical School location in Brighton, UK where she used to reside.

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